Asset 1
Asset 1
UnitedHealthcare Closely Monitoring Novel Coronavirus (2019-nCoV):
As with any public health issue, UnitedHealthcare will work with and follow all guidance and protocols issued by the U.S. Centers for Disease Control and Prevention (CDC), state and local public health departments regarding Novel Coronavirus/2019-nCoV. Please review the UnitedHealthcare Coronavirus Information for any questions you may have.

Pennsylvania State University

Our Partner in Good Health

Customer Service


Welcome to the Customer Service Center! We are excited to assist you with any and all questions you may have regarding your policy.

On the left hand side we have provided you with a number of links and downloads for immediate access to any questions you may have regarding your school’s student insurance plan.

If you don’t see what you are looking for, or would like to speak to a live representative, please call 1-888-224-4810, it will be our pleasure to assist you. 


Call Us


For questions regarding:

  • Benefits
  • Claims
  • Change of address
  • Requesting a new ID card
  • My Account assistance
  • General Policy Information


Please call 1-888-224-4810 to speak to a live customer service representative, toll free, 7 am – 7 pm CST.


Email Us

For questions and issues about the following:

  • Waiver questions
  • Enrollment questions
  • Life Status Changes
  • (Example: International Graduate, International Undergraduate, Domestic Graduate, Domestic Undergraduate. If not listed, please specify. )
  • (How many credits are you enrolled in?)

To send a written correspondence

Please send written correspondence to:
FIRSTSTUDENT
PO Box 809067
Dallas, TX 75380-9067