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Telehealth Medicine – Saint Augustine’s University

HealthiestYou: 24/7 Doctor Access

Starting on the effective date of your coverage under the student insurance plan, you have 24/7 access to medical advice through HealthiestYou, a national telehealth service.* By visiting, you have access to board-certified physicians via phone and/or video, where permitted. This service is especially helpful for minor illnesses, such as allergies, sore throat, earache, pink eye, etc. Based on the condition being treated, the doctor can also prescribe certain medications, saving you a trip to the doctor’s office. Using HealthiestYou can save you money and time, while avoiding costly trips to a doctor’s office, urgent care facility, or emergency room. As an insured with StudentResources, there is no consultation fee for this service.* Every call with a HealthiestYou doctor is covered 100% during your policy period. You can learn more about this benefit and how to use it in My Account.

This service is meant to complement your Student Health Center. If possible, we encourage you to visit your SHC first before using this service.

HealthiestYou is not health insurance. HealthiestYou is designed to complement, and not replace, the care you receive from your primary care physician. HealthiestYou physicians are an independent network of doctors who advise, diagnose, and prescribe at their own discretion. HealthiestYou physicians provide cross coverage and operate subject to state regulations. Physicians in the independent network do not prescribe DEA controlled substances, non-therapeutic drugs and certain other drugs which may be harmful because of their potential for abuse. HealthiestYou does not guarantee that a prescription will be written. Services may vary by state.

* Available to Insured students and their covered Dependents age restrictions may apply. If you call prior to the effective date of your coverage under the insurance plan, you will be charged a service fee before being connected to a board-certified physician.

HealthiestYou Flyer

Telehealth Behavioral – Saint Augustine’s University

HealthiestYou: Virtual Counselor Access

Starting on the effective date of your coverage under the student insurance plan, you have access to mental health providers through a national virtual counseling service.* Psychiatrists, psychologists and licensed therapists are available to you through a variety of communication methods, including phone and video.

When you sign up, you’ll complete a questionnaire, choose your provider, and select a date and time for your appointment. Appointments are available 7 days a week. Visits are secure, discreet, and confidential, and you have ongoing support with the same provider.

As an insured with StudentResources, there is no consultation fee for this service. Every communication with a provider is covered 100% during your policy period.

*Available to Insured students and their covered Dependent; age restrictions may apply, depending on your state.

HealthiestYou Flyer

Student Assistance Program – Saint Augustine’s University

24/7 Student Assistance Program (SAP)

Insureds have immediate access to the Student Assistance Program, a service that coordinates care using a network of resources. Services available include:

  • 24/7 Crisis Support – access to trained master’s level specialists, 24/7/365, who provide in-the-moment support and consultation.
  • Financial and Legal Advice – financial services are provided by licensed CPA’s and Certified Financial Planners who offer consultations on issues such as financial planning, credit and collection issues, home buying and renting and more. Legal Services are provided by fully credentialed attorneys with at least 5 years of experience practicing law.
  • Mediation services – available to help resolve family-related disputes, including but not limited to separation, child custody, child support, divorce property and debt division, etc.
  • Living Well Portal – access to [] where insureds can participate in personalized self-help programs and find information on many helpful resources.
  • CollegeLife – direct access to experts on the Optum team and through referrals to a broad spectrum of pre-screened and qualified convenience resources.
  • Sanvello – access to an evidence-based mobile care solution created by clinical experts that allows insureds to access on-demand help for stress, anxiety, and depression.

Translation services are available in over 170 languages for most services. More information about these services is available by logging into My Account under Additional Benefits.

Student Assistance Program Flyer

Need an ID Card – Saint Augustine’s University

Access your ID now by visiting My Account. From your My Account, you can print and download your ID card.

Permanent ID Card

In keeping with our Go Green initiative, permanent ID cards will be available by request only. Should you wish to obtain a permanent ID card, you can request one to be shipped to you by accessing your My Account. Permanent ID cards will be shipped  24 – 48 hours of your request.

Access Your ID card on your Mobile device

Use My Account Mobile to access your ID card from your mobile device. Students must have a set up my account to be able to access mobile site.

It would be our pleasure to assist you with any ID Card need you may have. Please feel free to visit our Customer Service center with any other questions regarding your ID card.

Enrollment & Waiver FAQ – Saint Augustine’s University


1. What is an online waiver, and why do I have to submit one?

Some schools require students to have Health Insurance in order to attend. This is to protect you from having to interrupt your academic progress due to unexpected medical bills.  If your school requires you to have Health Insurance, you will have the option to either purchase the insurance offered through your school or if you are already covered under your own plan, provide proof of your coverage by completing an online waiver.   Your coverage must meet all of your school’s Insurance Requirements in order for your waiver to be approved.   If you do not complete a waiver or if your coverage does not meet your school’s requirements, you will be automatically enrolled in your school plan and charged on your student account. Please visit your school’s ‘Waive your school’s Insurance’ page on our website for instructions on how to complete a waiver.

Once the waiver process is completed an email will be sent to the school issued email address confirming the status of the waiver. Please be sure to follow instructions if additional information is requested.

2. Who is required to submit a waiver?

Not all students are required to submit a waiver. In order to confirm if you are required to complete a waiver, please visit the ‘Waive Your School’s Insurance’ page on our website and read the requirements listed under ‘Hard Waiver Student Eligibility’. If you meet these requirements, then you are required to submit a waiver and you will need to follow the instructions to complete the waiver prior to your school’s deadline.

3. Will my insurance be accepted?

The only way to know if your insurance will be accepted is to submit the online waiver. You will be sent an email to your school-issued email address within 24-48 hours confirming the status of your waiver once you complete the waiver online. Please visit your school’s ‘Waive your school’s insurance page” on our website for instructions on how to complete a waiver.

4. What happens if I don’t submit a waiver?

If you meet the requirements of a Hard Waiver Student you are required to submit a waiver either annually or by semester depending on the guidelines of your school, and you will be given ample time to do so. Students who do not submit a waiver by the deadline date are automatically enrolled into the insurance provided by their school at the end of the waiver period. Once enrolled coverage cannot be canceled. Students who missed the deadline are welcome to send in an appeal to our customer service department. To do so, please visit our Contact Us page to fill out the Contact Form. This will direct your email through to our Customer Service department.

5. I have an approved waiver, why is there still a charge on my account?

It can take up to 7 business days for the charge to come off your account after receiving your approved waiver email confirmation. If it has been more than 7 business days, please reach out to your school regarding the charge. We do not handle the billing on your student account in our office it is done through your school.

6. I don’t have my insurance information yet because I’m still in the initial application process. What should I do?

Please visit our Contact Us page to submit an email to our Customer Service Department. Please be sure to include as much information as possible regarding your current situation.

7. I submitted my waiver and additional information was requested (such as an ID Card, Letter of Eligibility, SBC etc). How can I submit this information?

Please fax this information to (267) 880-2301. Please be sure to include your first and last name, the name of the school you attend as well as your student ID number. If you do not include the above information we will be unable to review your waiver and your waiver will remain declined.

8. I submitted my waiver and it was declined. What should I do?

Your waiver may have been denied due to one of the following reasons:

  • Coverage could not be verified
  • Incorrect member ID, policy number, or DOB provided (you may have been transposed this information)
  • Incorrect spelling of the first or last name
  • Your policy is considered an Out-of-State Medicaid
  • Incorrect Insurance Company name was provided
  • Based on the information provided, your policy does not meet your school’s requirements.

You should have been sent specific instructions to your school issued email account with steps you may take if you feel your waiver was denied in error.

9. I submitted my waiver and also additional information was requested (such as an ID Card, Letter of Eligibility, SBC) and I have not received a response back yet. What should I do?

The re-verification of your waiver request may take up to 7-10 business days. Please allow 7-10 business days for a response prior to sending additional emails as this will cause a delay in our response time. Please be sure to check your junk or spam folder for a secure email. We appreciate your patience as we work to respond to all emails in the order in which our waiver department receives them.

10. What is Medicaid?

“Medicaid provides health coverage to millions of Americans, including eligible low-income adults, children, pregnant women, elderly adults and people with disabilities. Medicaid is administered by states, according to federal requirements. The program is funded jointly by states and the federal government.” (

11. I tried to submit my online waiver, but it is saying that the student record cannot be found. Now, what should I do?

  • Please make sure that you meet the eligibility requirements for your College/University. They can be found under the Waive Now under your school’s homepage under ‘Hard Waiver Student Eligibility’.
  • If you do meet the eligibility requirements for your University, have you just enrolled into your courses? If you have just enrolled, you will need to allow 5-7 business days from your enrollment date to be loaded into the system. If you have not yet enrolled, you will not be loaded into the system until you do so.
  • If you meet the eligibility requirements and are enrolled, please visit our Contact Us page and complete the Contact Form. This will direct your email through to our Customer Service department. In the ‘Comments’ portion, please be sure to explain that you are not able to log into the system to waive. Please include your Date of Birth and Student ID number as in the exact format that you are entering them in the comments section.

12. I currently have active coverage which meets the school’s requirements, however, I will be experiencing a Qualifying Life Event in the future which will cause me to lose this coverage at a later Date. Can I still waive the insurance at this time?

Please visit our Contact Us page and complete the Contact Form. This will direct your email through to our Customer Service department. In the ‘Comments’ portion, please provide this information.

13. I waived my coverage, but would now like to enroll. What should I do?

If the Enrollment/Waiver Period is still currently open, please visit our Contact Us page and complete the Contact Form. This will direct your email through to our Customer Service department. If the Enrollment/Waiver Period has closed, the only way to enroll would be is if you have experienced a Qualifying Life Event within the past 30 days. (Please see Question #14 on Qualifying Life Events Below for information on how to enroll).

14. I answered a Waiver Question Incorrectly which caused my waiver to be denied.  What should I Do?  

Please visit our Contact Us page and complete the Contact Form. This will direct your email through to our Customer Service department.


15. Am I eligible to enroll in the school sponsored injury and sickness plan?

To confirm your eligibility, please visit your school’s “Enroll Now – Health Insurance” page on our website. Eligibility requirements and enrollment instructions will be listed on this page.

16. My student account was charged for the insurance, when will I be in the system?

You will be automatically enrolled in the school-sponsored injury or sickness if you do not complete a waiver however automatic enrollment will not take place until after the Waiver Deadline Conversion Period. This process can take up to a few weeks after the close of the waiver period. If the Enrollment/Waiver Period is still open and you would like to receive your ID Card sooner, you do have the option to enroll yourself manually online into the plan. This will also prevent you from receiving future reminders about the waiver process. If the open enrollment period has closed and you need to see a doctor or get a prescription filled, please visit our Contact Us page and complete the Contact Form.

17. I waived my coverage, but have experienced a Qualifying Life Event and would now like to enroll.

Eligible students who lose their current coverage through no fault of their own may enroll in the school plan as a Qualifying Life Event. You must enroll within 30 days after losing Coverage in order to be eligible. Please visit our Contact Us page and complete the Contact Form. This will direct your email through to our Customer Service department. In the ‘Comments’ portion please be sure to include the date you will be losing coverage and a brief explanation of why coverage was lost.

18. What Classifies as a Qualifying Life Event?

A Qualifying Life Event means loss of current coverage through no fault of your own. You must enroll within 30 days of your Qualifying Life Event to be eligible. Examples of a Qualifying Life Event include job loss, divorce, aged out of parent’s plan, the death of a parent or legal guardian. If you feel you have experienced a Qualifying Life Event within the past 30 days and would like to enroll in the school sponsored plan, please visit our Contact Us page and complete the Contact Form.  In the ‘Comments’ portion you may request instructions on how to enroll. Please be sure to include the exact date you will be losing coverage and a brief explanation of why coverage was lost.


19. I am the parent/guardian of a student. Why am I not able to receive any information?

Our office complies with the Health Insurance Portability and Accountability Act (HIPAA). We are unable to release any information to anyone other than the student regarding their health insurance waiver. We do have a Personal Representative Authorization form (PRA Form) that can be filled out and signed by the student so that we may speak to a designated representative on their behalf. This form can be found under the ‘Forms’ page on our website.

20. How can I open an encrypted message?

  • The information provided in the email is encrypted to protect your Personal Health Insurance Information
  • Open the attachment in your email and select the use a one-time passcode option, a passcode will be sent to your email address.
  • Enter the passcode that corresponds with the reference code and click continue. Please note that the password will expire after 15 minutes. After that time, you will not be able to log back in with that passcode.
  • Mobile devices do not all support the encrypted message, please access the encrypted message from a desktop.

21. How can I obtain my 1095-B tax form?

1095 tax forms are available through your My Account. Please visit your school’s My Account page to create your account if you have not already done so, or log in to an existing account.  Once on My Account you can download your 1095 B tax form.  You can also reach customer service for assistance at 1-800-505-4160.

Prescription Drug Information – Saint Augustine’s University


Special 2021-2022 Update: Prescription Drug Program

We have recently added step therapy and prior authorization to our prescription drug program in an effort to reduce student costs and promote safe prescription use. Please review the following FAQ for more information about these new additions and how they will affect your plan.


As a UnitedHealthcare member, you have access to a comprehensive and quality pharmacy benefit provided through the UnitedHealthcare Pharmacy Benefit Program. UnitedHealthcare uses OptumRx. ( for certain pharmacy benefit services including your mail order benefit.

Make Informed Decisions

When selecting a medication, you and your doctor should consult the UnitedHealthcare Prescription Drug List (PDL). The PDL includes most brand and generic medications approved by the FDA. Medications may be placed on different “tiers” based on their overall value, with Tier 1 being the most affordable tier option. Click below to download and review the current Prescription Drug List:

Prescription Drug List

To determine if a medication is covered by your pharmacy benefit, its tier level, and available lower cost alternatives log in to My Account.

After you log into My Account, you can access:

  • Payment, pricing, and coverage information about most prescription medications
  • Information about lower cost medication alternatives,
  • A list of participating retail pharmacies by ZIP code, and
  • Your prescription history

Choose a pharmacy that’s in the network

To get the most from your pharmacy benefit, you should use a participating retail pharmacy. There are over 60,000 retail pharmacies in our network, including both chain and independent stores located across the United States.

Use the Pharmacy Locator to find a participating retail pharmacy.

Participating Pharmacy Chains

If you had to pay out of pocket for a prescription and need to receive a reimbursement please download the prescription claim form:

Filling prescriptions at pharmacies outside our network will increase your cost.

To get prescription drug information please call 1-855-828-7716.

Access the OptumRx Member FAQ for more information. Mail order benefits included only when applicable in your policy brochure.

Travel Assistance, Evacuation & Repatriation – Saint Augustine’s University

UnitedHealthcare Global: Global Emergency Services

If you are a student insured with this insurance plan, you and your insured spouse and insured minor child(ren) are eligible for UnitedHealthcare Global Emergency Services. The requirements to receive these services are as follows:

International Students, insured spouse and insured minor child(ren): you are eligible to receive UnitedHealthcare Global services worldwide, except in your home country.

Domestic Students, insured spouse and insured minor child(ren): you are eligible for UnitedHealthcare Global services when 100 miles or more away from your campus address or 100 miles or more away from your permanent home address or while participating in a Study Abroad program.

The Assistance and Evacuation Benefits and related services are not meant to be used in lieu of or replace local emergency services such as an ambulance requested through emergency 911 telephone assistance. All services must be arranged and provided by UnitedHealthcare Global; any services not arranged by UnitedHealthcare Global will not be considered for payment. If the condition is an emergency, you should go immediately to the nearest physician or hospital without delay and then contact the 24-hour Emergency Response Center. UnitedHealthcare Global will then take the appropriate action to assist you and monitor your care until the situation is resolved.

Key Assistance Benefits include:

  • Emergency Evacuation
  • Dispatch of Doctors/Specialists
  • Medical Repatriation
  • Transportation After Stabilization
  • Transportation to Join a Hospitalized Insured Person
  • Return of Minor Children
  • Repatriation of Remains

Also includes additional assistance services to support your medical needs while away from home or campus. Check your certificate of coverage for details, descriptions and program exclusions and limitations.

To access services please refer to the phone number on your ID Card or access My Account and select My Benefits/Additional Benefits/UHC Global Emergency Services.

When calling the UnitedHealthcare Global Operations Center, please be prepared to provide:

  • Caller’s name, telephone and (if possible) fax number, and relationship to the patient;
  • Patient’s name, age, sex, and UnitedHealthcare Global ID Number as listed on the back of your Medical ID Card
  • Description of the patient’s condition;
  • Name, location, and telephone number of hospital, if applicable;
  • Name and telephone number of the attending physician; and
  • Information of where the physician can be immediately reached.

All medical expenses related to hospitalization and treatment costs incurred should be submitted to UnitedHealthcare Insurance Company for consideration and are subject to all Policy benefits, provisions, limitations, and exclusions. All assistance and evacuation benefits and related services must be arranged and provided by UnitedHealthcare Global. Claims for reimbursement of services not provided by UnitedHealthcare Global will not be accepted. A full description of the benefits, services, exclusions and limitations may be found in your certificate of coverage.

Global Intelligence Center Flyer

Dental, Vision and Other Discount Services – Saint Augustine’s University

Included with most student health insurance policy is the UnitedHealth Allies discount card. To see if Student Health Allies is included with your plan, please review your brochure or check your permanent ID card. We’re confident that the UnitedHealth Allies program can help you stretch your health care dollar on:

Dental Care

Save from 10% to 35% on a range of dental services including routine cleaning, x-rays, even cosmetic dentistry, such as teeth whitening.

Vision Care

Pay no more than $40 for an annual eye exam, and save 10% to 20% on eyeglasses from participating eye care professionals and retail vision chains and fittings for contact lenses (not included in annual eye exams).

Wellness products and services

Be healthier and save money with discounts of 10% to 50% on weight management, fitness memberships and equipment, relaxation resources, natural products, and vitamins and supplements. For a complete UnitedHealth Allies brochure on Dental Care, Vision Care, and Wellness Products and Services please click on the link below:

UnitedHealth Allies Brochure

The UnitedHealth Allies® health discount program is administered by Health Allies, Inc., a discount medical plan organization. The discount program is not a qualified health plan under the Affordable Care Act. UnitedHealth Allies is NOT insurance. UnitedHealth Allies provides discounts at certain health care providers for medical services. UnitedHealth Allies does not make payments directly to the providers of medical services. The program member is obligated to pay for all health care services but will receive a discount from those health care providers who have contracted with the discount plan organization. Health Allies, Inc., is located at MN103-0550, P.O. Box 1459, Minneapolis, MN 55414, 800-860-8773,,


Enroll Now – Health Insurance – Saint Augustine’s University

Welcome to the Student & Dependent Enrollment Center! Here you will find all the necessary tools to enroll in your school sponsored policy.

We suggest you review the brochure for your rates, effective dates and optional coverages before starting the enrollment process. The plan’s benefits can be found in the brochure within the Schedule of Benefits section with the exclusions towards the back.

2022 – 2023 Enrollment Information 

View your school’s CERTIFICATE

Hard Waiver Student Eligibility

  • All undergraduate students taking 9 or more credit hours

Are automatically enrolled in this insurance Plan at registration, unless proof of comparable coverage is furnished.

Students must actively attend classes for at least the first 31 days after the date for which coverage is purchased. Home study, correspondence and online courses do not fulfill the Eligibility requirements that the student actively attend classes.

International Students

All registered International students are required to purchase this insurance plan at registration and the premium for coverage is added to their tuition billing.

Hard Waiver Student Enrollment Instructions

Enrollment Deadlines:

  • Spring/Summer Enrollment Deadline: 3/31/23

If you have missed the hard waiver enrollment deadline, but have not previously waived out of the insurance, you will be automatically enrolled in the insurance by your school, after the waiver deadline.

*Please be sure you are entering your student ID number with two leading zeros

Ex: 0012345

If you have previously waived out of the insurance but have since lost coverage due to a Qualifying Life Event please contact us.

Please note:
 If you do not enroll for the year during the fall open enrollment period, you will not be able to enroll later during the 2022-2023 school year without experiencing a “Qualifying Life Event”. This means that the loss of coverage is no fault of your own or the policyholders (i.e. you get married or become too old to be on a family plan). You will be eligible to enroll within thirty days of this “Qualifying Life Event”. After thirty days, you will no longer be eligible.

Dependent Enrollment Instructions

Eligible students who do enroll may also insure their dependents. Please see the Enrollment Instructions below.


  • Spring/Summer Enrollment Deadline:  3/31/23

Enroll by Mail 

  • Spring/Summer Dependent ONLY – Enrollment Form – Coming Soon!

To enroll by mail-download an enrollment form and submit by mail using a check or money order. The mailing address is listed on the back of the Enrollment Forms.

The effective date of your dependent’s coverage will be start date of the coverage period you enrolled in

If you did not enroll your dependent during the annual open enrollment period but your dependent has since lost coverage due to a Qualifying Life Event please contact us.

Open Enrollment Periods

Open Enrollment Periods for all Dependents and Students: If you have eligible dependents in the Spring or are a student in the Spring semester and eligible to purchase coverage and you choose not to enroll for coverage before the Spring Enrollment Deadline of *March 31, 2023, you or your dependents will not be eligible to enroll again until the start of next Fall unless you experience a “Qualifying Life Event” during the year.

*For new dependents or new or renewing students in the Spring semester, your open enrollment deadline is March 31, 2023.

Qualifying Life Event

Students who did not enroll themselves or their dependent(s) during the open enrollment period may be able to enroll in the policy if they experience a Qualifying Life Event.

Qualifying Life Events include:

  • Acquiring a new family member
  • Marriage/Civil Union
  • Divorce
  • Loss or change of Job
  • Expiration of Benefits

If you and/or your dependents meet the requirements for a Qualifying Life Event, you will need to provide the following:

  • Proof of qualifying life event/proof of involuntary loss of coverage
  • Enrollment Form
  • Payment

All documents and payment must be received within 30 days of the qualifying life event. After 30 days, the student or dependents will no longer be eligible to enroll in the plan, until fall of the following school year.

Please Contact Us for cost and enrollment information as a Qualifying Life Event.

If you have any questions about the enrollment process, please call 800-505-4160 or CONTACT US

We are always happy to help in any way.

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