Customer Services

Welcome to the Customer Service Center! We are happy to assist you with any questions you may have regarding your benefits, claims, enrollment status, help finding a provider/hospital, or any other need pertaining to your policy. Customer Service is here to help!

Customer satisfaction is our top priority. We recognize the importance of understanding your policy, and know how difficult it can be to find the time to navigate through your health insurance. This site is our solution to making your life easier and providing the answers to your questions right away – when you need them.

With a click of a button you will have all the information you need regarding your policy right at your fingertips!

On the left hand side we have provided you with a number of links/downloads for easy access to any questions you may have regarding your school’s student insurance plan.

If you don’t see what you are looking for or would like to speak to a live representative, it will be our pleasure to assist you. We provide you with three options to contact us!

To speak to a live Customer Service Representative

Please call toll free 1-800-505-4160, 7 am – 7 pm CST.

To email your comments/questions



We pride ourselves on returning all emails!

To send a written correspondence

Please send written correspondence to:
PO Box 809067
Dallas, TX 75380-9067